Product Guarantees

General:

• ·        All products are individually handmade; slight variations might occur.

• ·       All products have a guaranteed time frame of six (6) months after delivery of such gifts, if the gifts are of inferior quality, unsafe or defective.

When gifts don’t meet a guarantee:

• If a product or service you buy fails to meet a guarantee, you have a right to rectify it in one of the following ways:

o  Refund; provided the satisfactory conditions have not been met by NetFlorist.

o  Repair; for mechanical objects only.

o  Replacement or exchange.

Please note that this will depend on whether the failure to comply with the guarantee is major or minor. Varies between gifts and services.

 

You are not entitled to claim against NetFlorist where the failure to meet a guarantee is due to:

• ·        Damage, loss or error in the gift making process as a result of the consumer’s own actions, e.g. personalisation details given by the sender were incorrect, flowers died due to lack of care on the part of the recipient, etc.

• ·        An event that was beyond the company’s control, e.g. bad weather or delays in delivery.

 

Individual Products T's & C's:

Clocks:

• ·         Keep away from direct sunlight.

• ·        Clock arms are delicate, and must be handled with care.

• ·        To clean: wipe with a soft cloth, do not wet/dampen the clock.

 

 

Doormats Grey:

• ·        Clean with mild soap water and a soft sponge.

• ·        Slight fading might occur after repeated use.

Doormats coir:

• Due to the nature of coir, slight fibre shedding may occur. 
• Coir mats may be damaged by exposure to elements such as rain and sunlight.

Bath mats:

• ·        Cold wash only.

• ·        Do not dry clean, do not put in dryer.

• ·        Printed items might fade after repeated use.

Photo frames:

• ·        Clean with damp cloth.

• ·        Do not soak in water.

• ·        Slight fading might occur after repeated use.

• ·        Keep away from direct sunlight.

• ·        Do not scratch printed area.

Wall Art:

• Apply on clean, dry walls only.

 

Pillows & Cushions:

• ·        Cold wash only.

• ·        Separate colours when washing.

• ·        Do not dry clean.

• ·        Do not put in dryer, as printed items might fade after repeated use.

• ·        Do not iron on print.

Glass tiles:

• ·        Not dishwasher safe.

• ·        Wash with mild soapy water and a soft sponge.

• ·        Do not use abrasive chemicals.

• ·        Keep away from direct sunlight.

Stone hearts:

• ·        Not dishwasher safe.

• ·        Wash with mild soapy water and a soft sponge.

• ·        Do not use abrasive chemicals.

Door stops:

• ·        Do not soak wooden products.

• ·        Wipe with clean, damp cloth.

Candles:

• ·        Keep out of reach of children.

• ·        Never leave lit candle unattended.

 

Home Décor Accessories:

• Small items pose a choking hazard; keep away from reach of children.

Acrylic block:

• ·        Keep away from direct sunlight.

• ·        Cleaning instructions: Wipe with a dry, soft cloth to remove dust / slightly damp cloth to wipe acrylic block clean.

• ·        Do not use abrasive chemicals or sponges.

Framed wall art:

• ·        Keep away from direct sunlight.

• ·        Cleaning instructions: Wipe with a dry, soft cloth to remove dust.

Printed glassware:

• ·        Not dishwasher safe - wash with mild soapy water and soft sponge.

• ·        Do not use abrasive chemicals.

• ·        Handle with care.

Glass chopping boards:

• ·        Not dishwasher safe - wash with mild soapy water and soft sponge.

• ·        Do not use abrasive chemicals.

• ·        Handle with care.

Wooden chopping boards:

• ·        Not dishwasher safe - wash with mild soapy water and soft sponge.

• ·        Do not use abrasive chemicals.

• ·        Handle with care.

Mugs:

• ·        Wash with mild soapy water and soft sponge.

• ·        Do not use abrasive chemicals.

• ·        Handle with care.

Travel mugs:

• ·        Not dishwasher safe - wash with mild soapy water and soft sponge.

• ·        Do not use abrasive chemicals.

• ·        Handle with care.

Aprons:

• ·        Cold wash only.

• ·        Separate colours when washing.

• ·        Do not dry clean.

• ·        Do not put in dryer.

• ·        Printed items might fade after repeated use.

• ·        Do not iron on print.

Printed utensils:

• ·        Not dishwasher safe - wash with mild soapy water and soft sponge.

• ·        Do not use abrasive chemicals.

• ·        Handle with care.

Engraved utensils:

• ·        Not dishwasher safe - wash with mild soapy water and soft sponge.

• ·        Do not use abrasive chemicals.

• ·        Handle with care.

Fridge magnet:

• ·        Keep away from direct sunlight.

• ·        Do not bend/fold.

Ice buckets:

• ·        Not dishwasher safe - wash with mild soapy water and soft sponge.

• ·        Do not use abrasive chemicals.

• ·        Handle with care.

Bottle holders:

• ·        Not dishwasher safe - wash with mild soapy water and soft sponge.

• ·        Do not use abrasive chemicals.

• ·        Handle with care.

Engraved wood products:

• ·        Do not soak wooden products.

• ·        Wipe with clean, damp cloth.

Printed wood products:

• ·        Do not soak wooden products.

• ·        Wipe with clean, damp cloth.

Placemats & coasters:

• ·        Not dishwasher safe - wash with mild soapy water and soft sponge.

• ·        Do not use abrasive chemicals.

• ·        Handle with care.

Tea towels:

• ·        Cold wash only.

• ·        Separate colours when washing.

• ·        Do not dry clean.

• ·        Do not put in dryer.

• ·        Printed items might fade after repeated use.

• ·        Do not iron on print.

Printed tins:

• ·        Clean with damp cloth.

• ·        Do not soak in water.

• ·        Slight fading might occur after repeated use.

• ·        Keep away from direct sunlight.

• ·        Do not scratch printed area.

Labels:

• ·        Do not soak in water.

• ·        Slight fading may occur over time.

• ·        Keep away from direct sunlight.

Notebooks:

• ·        Keep away from direct sunlight.

• ·        Slight fading might occur over time and repeated use.

Journals:

• ·        Keep away from direct sunlight.

• ·        Slight fading might occur over time and repeated use.

Pencil cases:

• ·        Clean with damp cloth.

• ·        Do not soak in water.

• ·        Slight fading might occur after repeated use.

• ·        Keep away from direct sunlight.

• ·        Do not scratch printed area.

Mouse pads:

• ·        Cold wash only.

• ·        Separate colours when washing.

• ·        Do not dry clean.

• ·        Do not put in dryer.

• ·        Printed items might fade after repeated use.

• ·        Do not iron on print.

Stationery sets:

• ·        Clean with damp cloth.

• ·        Do not soak in water.

• ·        Slight fading might occur after repeated use.

• ·        Keep away from direct sunlight.

• ·        Do not scratch printed area.

Laptop & tablet sleeve:

• ·        Cold wash only.

• ·        Separate colours when washing.

• ·        Do not dry clean.

• ·        Do not put in dryer.

• ·        Printed items might fade after repeated use.

Cellphone covers:

• ·        Clean with damp cloth.

• ·        Do not soak in water.

• ·        Slight fading might occur after repeated use.

• ·        Keep away from direct sunlight.

• ·        Do not scratch printed area.

PopSockets:

• ·        Clean with damp cloth.

• ·        Do not soak in water.

• ·        Slight fading might occur after repeated use.

• ·        Keep away from direct sunlight.

• ·        Do not scratch printed area.

Headphones:

• ·        Do not soak in water.

• ·        Slight fading might occur after repeated use.

• ·        Keep away from direct sunlight.

• ·        Do not scratch printed area.

Powerbanks:

• ·        Keep out of reach of children.

• ·        Clean with slightly damp cloth.

• ·        Do not soak in water.

• ·        Keep away from direct sunlight.

• ·        Do not overload the battery or use voltage not suitable for the powerbanks.

Knives:

• ·        Wash with mild soapy water and soft sponge.

• ·        Do not use abrasive chemicals.

• ·        Handle with care.

• ·        Keep out of reach of children.

Tools:

• ·        Not dishwasher safe.

• ·        Wash with mild soapy water and soft sponge.

• ·        Do not use abrasive chemicals.

• ·        Handle with care.

• ·        Keep out of reach of children.

Picnic baskets:

• ·        Clean with damp cloth.

• ·        Do not soak in water.

• ·        Due to the natural fibres, some wear & tear will occur over time.

 

Towels:

• ·        Cold wash once printed.

• ·        Separate colours when washing.

• ·        Do not dry clean.

• ·        Do not put in dryer.

• ·        Printed items might fade after repeated use.

Gowns:

• ·        Cold wash only.

• ·        Separate colours when washing.

• ·        Do not dry clean.

• ·        Do not put in dryer.

• ·        Printed items might fade after repeated use.

• ·        Do not iron on print.

Cosmetic bags:

• ·        Clean with damp cloth.

• ·        Do not soak in water.

• ·        Slight fading might occur after repeated use.

• ·        Keep away from direct sunlight.

• ·        Do not scratch printed area.

Toiletry bags:

• ·        Clean with damp cloth.

• ·        Do not soak in water.

• ·        Slight fading might occur after repeated use.

• ·        Keep away from direct sunlight.

• ·        Do not scratch printed area.

Bath gift sets:

• Keep out of reach of children.

T-shirts, hoodies, activewear, socks:

• ·        Cold wash once printed.

• ·        Separate colours when washing.

• ·        Do not dry clean.

• ·        Do not put in dryer.

• ·        Printed items might fade after repeated use.

• ·        Do not iron on print.

Scarves:

• ·        Cold wash only.

• ·        Separate colours when washing.

• ·        Do not dry clean.

• ·        Do not put in dryer.

• ·        Printed items might fade after repeated use.

• ·        Do not iron on print.

Fleece Blankets:

• ·        Cold wash only.

• ·        Separate colours when washing.

• ·        Do not dry clean.

• ·        Do not put in dryer.

• ·        Printed items might fade after repeated use.

• ·        Do not iron on print.

Lunchbox:

• ·        Clean with damp cloth.

• ·        Do not soak in water.

• ·        Slight fading might occur after repeated use.

• ·        Keep away from direct sunlight.

• ·        Do not scratch printed area.

Bags & Accessories:

• ·        Clean with damp cloth.

• ·        Do not soak in water.

• ·        Slight fading might occur after repeated use.

• ·        Keep away from direct sunlight.

• ·        Do not scratch printed area.

• ·        Keep out of reach of children.

• ·        Small items can pose a choking hazard.

Water bottles:

• ·        Not dishwasher safe.

• ·        Wash with mild soapy water and soft sponge.

• ·        Do not use abrasive chemicals.

• ·        Handle with care.

Gym & sports bags:

• ·        Clean with damp cloth.

• ·        Do not soak in water.

• ·        Slight fading might occur after repeated use.

• ·        Keep away from direct sunlight.

• ·        Do not scratch printed area.

Beanies & Caps:

• ·        Cold wash only.

• ·        Separate colours when washing.

• ·        Do not dry clean.

• ·        Do not put in dryer.

• ·        Printed items might fade after repeated use.

• ·        Do not iron on print.

Wallets & purses:

• Clean with a slightly damp, clean cloth, and leave to dry.

Onesies, Blankets, Hooded Towels, Baby Gowns, Bibs, Beanies:

• ·        Cold wash once printed.

• ·        Separate colours when washing.

• ·        Do not dry clean.

• ·        Do not put in dryer.

• ·        Printed items might fade after repeated use.

• ·        Do not iron on print.

Baby gift sets - Lotions, wipes, & other consumables:

• Keep out of reach of children - use as per instructions on the products.
• Appropriate for ages 3+.

Baby gift sets - nappy cakes:

• Soft toy not suitable for babies, small parts pose a choking hazard.
• Appropriate for ages 3+.

 

 Need to know more? Visit our terms and conditions for further information on our gifts and services.