A Division Of
Call us on:
087 135 0005

Weekdays 08:00 to 17:00
Saturdays 08:00 to 12:00

Live Chat

(When agents are available)

or click here for
our contact numbers
Email us on:
[email protected]

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Frequently Asked Questions

Frequently Asked Questions

South Africa's Largest Floral and Gifting Service

How to order a gift from NetFlorist

There are 2 ways to order a gift from NetFlorist. You can order online following the below steps, or you can call our call centre on 0861 300 600 / 087 135 0005.

Step 1: Find the Gift
  • Login to your NetFlorist account.
  • Browse the NetFlorist site for the perfect gift.
  • Locate the right gift for them, and click on ‘Shop Now’.
  • On the product page, choose the variation you want, or just click on ‘Standard’ if you’d like it as it is.
  • For Personalised Gifts – Add information you’d like to be personalised, such as names, personalised messages, or relevant year. Make sure your personalisation is spelled correctly
  • Select ‘Add to Basket’.
  • You will then see a pop-up of your shopping basket. Choose ‘View Basket’ to see your gift or ‘Checkout’ if you’re ready to send!
Step 2: Basket Summary
  • Upon checkout, you can add a special touch to your gift, or if you’re happy, click ‘Secure Checkout’ to move to the next step.
Step 3: Delivery Information
  • Fill in the Recipient details and all required information to help us get your gift delivered as soon as possible.
  • Click ‘Secure Checkout’.
Step 4: Payment Methods
  • Redeem a voucher if you have one activated (if not, you may skip this step).
  • Enter your Credit Card details and then click on ‘Pay Now’ to confirm your order!

How can I find out where my NetFlorist order is?

Easy peasy, just click here and you can track your order.

I need to change the delivery address or delivery date on my order, how can I do that?

Unfortunately, we may have to charge you a handling fee if your order has already left our building and needs to be rerouted. You may call us on 0861 300 600 to change your delivery details. On Valentine’s Day or Mother’s day, we need to be notified of your change 2 working days before the original delivery date.

What happens if I need to change the message on my card?

We can only change the message on your order 2 working days before delivery, so check your message twice and be extra sure that it's correct.

If I requested my bouquet to be delivered at 12pm why was it delivered at 2pm?

We try our very best to adhere to your delivery times. However, because of pot-holes the size of the Grand Canyon and taxis overtaking on a blind rise on the wrong side of the highway, we can’t always guarantee a specific time.

Can I have my floral gift delivered before 1pm?

Yes! We understand that sometimes a situation calls for flowers on short notice. You might need to make a prompt apology, get a floral gift for the lovely new lady you just met, or congratulate a brand-new parent. That’s why we have Premium Pre 1 deliveries on all floral gifts ordered before 4pm the previous day. With Premium Pre delivery, if you order a floral gift before 4pm, we can deliver it between 7am and 1pm the very next day. This service is available for bouquets, flower arrangements, pot plants, and anything else in our floral range.

What happens if I receive an email saying my gift has been delivered but my recipient didn’t get it?

If we can’t give the gift directly to your recipient we will ask a security guard, a receiving department, neighbour or receptionist to sign for delivery on behalf of the recipient. If you’re concerned this may happen you are welcome to give us an alternative contact person we can ask for by writing us a note in our 'special instructions' box during when you place your order.

What happens if I’m not happy with my NetFlorist delivery?

With our 100% satisfaction guarantee, there’s no need to worry. If you or the recipient are not 100% satisfied with our delivery, we will either collect and replace or collect and refund your order. Pop us an email on [email protected] or call us on 0861 300 600 within 48 hours of delivery and we’ll take care of it.

What happens after I make an EFT?

Please email your proof of payment to [email protected] If you haven't received an order confirmation from us after an hour, please call 0861 300 600 to ensure we’ve received your proof of payment.

What can I do to make sure my NetFlorist order is delivered?

In order to ensure a timeous delivery, please provide us with a very detailed address. If we're delivering to a company don’t forget to add in the company name, block, and office number, you can even tell us which department the recipient is in. If it’s a home address, don’t forget to add the apartment or complex name and number. If it’s a hospital address, we’ll need the ward and room number too. No matter where we're delivering to, we recommend including the recipient's contact number just in case we can’t get hold of you, fear not though, we won’t spoil the surprise!

What happens if the recipient is not home at the time of delivery?

If the recipient is not at home when we attempt to deliver, their gift we will either:

  • 1) leave a note on their door, requesting that the recipient contact us to arrange a convenient time when we may return,
  • 2) deliver the arrangement to a neighbour, and leave a note advising the recipient that their neighbour has accepted the gift on their behalf, or
  • 3) call you or the recipient to arrange another delivery at a more convenient time.

What method of payment does NetFlorist accept?

Basically anything except “IOU’s." We accept EFT’s, credit & cheque cards as well as MasterCards, Visa cards, American Express, Paypal, eBucks, Diners club, Setcom and Discovery miles.

What are NetFlorist's delivery times?

We work hard to ensure that your gift gets to its recipient as soon as possible. As such, our standard delivery time slot is 12 hours on Monday to Friday, and we even deliver on Sundays! A list of our delivery times is provided below:
  • Monday to Friday: 7am – 7pm
  • Saturday: 8am – 4pm
  • Sunday: 9am – 2pm
Please note that Sunday deliveries are available for selected areas only. 
We deliver pretty much anywhere except the Bermuda triangle. We deliver nationwide, but for a more refined list of areas we deliver to click here.

What are NetFlorist's delivery times over the Easter weekend?

All NetFlorist hubs will be closed from Friday 19 April to Monday 22 April. No deliveries will take place on the following dates:
  • Friday, 19 April
  • Saturday, 20 April
  • Sunday, 21 April
  • Monday, 22 April
Deliveries on Thursday 18 April and Tuesday 23 April will take place as normal.

How long will it take for my gift to be delivered?

We have sameday delivery on all our flowers if your order is placed before 12 noon and a next day delivery on our gifts. If you’re in a real situation, we do have selected gifts in major areas that we can deliver on the sameday if you click here.

What if I have a special request?

No problem! We have a special instructions field in our order process so you can make requests to your hearts delight.

Is it safe to disclose my card info and address on NetFlorist?

Sure it is, our site is verified by Geotrust, we’re PCI audited, all your information is encrypted and your shopping is secured by SSL.

What if I have to place an international order?

We deliver internationally too! On the top blue bar there is a drop down menu where you can select the country you’d like delivery in. For our Malaysia store you can visit www.netflorist.com.my and for our Singapore store you can visit www.netflorist.com.sg.

How will you send my message?

We will include a card that we’ll put your message into. Just make sure your message is 300 characters or less.

I ordered something so that I could qualify for a free gift. Why was my order delivered without the free gift?

Everybody loves a good freebie, and ours are particularly sweet! Unfortunately, there are terms and conditions that come with this sweetness, and it’s possible you might have missed one. To get your hands on one of our freebies, you must place an order from a specific range of products. If the total of the products you ordered from this range does not amount to the minimum spend requirement, you may not qualify. Some freebies are also only deliverable in certain areas, so please remember to check the terms and conditions of each offer!

I ordered more than one gift, but my order items are arriving separately and at different times. Why?

Kudos for spoiling them rotten! Sometimes, we use different couriers to surprise your loved one, so the gifts may leave our hands and be given to different drivers. No worries, though; all your gifts are on their way!

If I place my order well in advance, is it prioritised on the delivery day?

Unfortunately, we can’t guarantee priority by virtue of order date. This goes hand-in-hand with our not being able to guarantee a specific delivery time. Still, it’s a good idea to order early to avoid disappointment, and we’re committed to making sure that your gift is delivered on your specified date!

Why are my calls to the NetFlorist call centre not being answered?

Being South Africa’s largest flower and gifting service has its perks, but it also means that during our peak occasions, we are a lot busier than usual! We try to take as many calls as we can, but you may find that all our lines are busy when you try to make yours. In that case, please send an e-mail to [email protected], or [email protected] and we’ll be in touch with you as soon as possible. Operating hours for email queries are 08:00 - 17:00 on weekdays, 08:00 – 12:00 on Saturdays and closed on Sundays. On special occasions, however, our e-mails are open 24 hours.

I have more questions!

Worry not! We are here to help! If your question is about flowers, floral gifts, or plants you can click here. If your question is about any other gift, you might find an answer here. If none of these options hold the answer to your question, you are welcome to contact us and we'll do everything possible to assist you!
Picture of Munch Monster Hamper! Munch Monster Hamper R 299.95
Next delivery; Wed, 14 Apr
Shop Now We all know someone who is always on the prowl for something to snack on. Send them this Munch Monster Hamper filled with... Code: RA5497
Picture of White Amaryllis Plant! White Amaryllis Plant R 169.95
Next delivery; Wed, 14 Apr
Shop Now White Amaryllis Plant Code: NETPL1157
Picture of Puppy Love Lindor Gift! Puppy Love Lindor Gift R 299.95
Next delivery; Wed, 14 Apr
Shop Now Surprise the one you love with this romantic gift which consists of a cuddly puppy teddy with heart nose, as well as a box... Code: RA5755
Picture of Lets Grow Old Succulent! Lets Grow Old Succulent sold out
Shop Now Nothing will make your loved one want to grow old with you more than this sexy succulent in a black boat vase! Spoil them ... Code: NETPL1306
Picture of Ceramic Owl with Succulent! Ceramic Owl with Succulent sold out
Shop Now The lucky recipient of this unique gift will be wide-eyed and happy! A unique ceramic owl vase in white, pink or blue is... Code: NETPL1624
Picture of Personalised Retro Biltong Cutter! Personalised Retro Biltong Cutter R 449.95
Next delivery; Wed, 14 Apr
Shop Now Any biltong lover will just adore this unique biltong cutter which is personalised with a name, year and message for that... Code: PER1023
Picture of Variegated Pink Roses in Craft Paper! Variegated Pink Roses in Craft Paper R 389.95
Next delivery; Wed, 14 Apr
Shop Now Variegated Pink Roses in Craft Paper Code: NETSP2605
Picture of Personalised Floral Happy Birthday Candle! Personalised Floral Happy Birthday Candle R 169.95
Next delivery; Wed, 14 Apr
Shop Now Make someone special's birthday extra memorable when you surprise them with this unique gift. A candle with a calming vanilla... Code: PER640
Picture of Glorious Gerberas! Glorious Gerberas R 329.95
Next delivery; Wed, 14 Apr
Shop Now Elegant 12 mini gerberas in a bouquet, filled with greenery. This stunning arrangement of mixed blooms makes it so simple... Code: NETSP297
Picture of Black Box of Johnnie Walker Black! Black Box of Johnnie Walker Black R 699.95
Next delivery; Wed, 14 Apr
Shop Now Make any occasion special with a bottle of Johnnie Walker Black Label (750ml) which is paired up with a delicious slab of... Code: RA6214
Picture of Personalised Love Photo Mug! Personalised Love Photo Mug R 169.95
Next delivery; Wed, 14 Apr
Shop Now Give a loved one a gift that they will truly cherish with this mug which is personalised with a photo of your choice, along... Code: PER3744
Picture of Gerbera Among Mini Carnations in Petite Vase! Gerbera Among Mini Carnations in Petite Vase R 289.95
Next delivery; Wed, 14 Apr
Shop Now A pottery vase containing mini carnations with a single gerbera at the top making this arrangement demand attention. A gift... Code: NETSP326
Picture of Elegant White Lilies! Elegant White Lilies R 669.95
Next delivery; Wed, 14 Apr
Shop Now Elegant White Lilies Code: NETSP160
Picture of La Motte Millenium and Lindt Gift! La Motte Millenium and Lindt Gift R 239.95
Next delivery; Wed, 14 Apr
Shop Now Send this as a thank you or a just because gift, included in this is a bottle of La Motte Red wine and a Lindt chocolate... Code: RA2336
Picture of Lilies in Craft Paper! Lilies in Craft Paper R 299.95
Next delivery; Wed, 14 Apr
Shop Now Asiflorum lilies are a cross between asiatic and trumpet lilies, making them a real sight to behold. Surprise someone near... Code: NETSP289
Picture of Full Red and White Roses in a Vase! Full Red and White Roses in a Vase R 549.95
Next delivery; Wed, 14 Apr
Shop Now Full Red and White Roses in a Vase Code: NETA36
Picture of Personalised Doughnuts 1 to 9 Letters! Personalised Doughnuts 1 to 9 Letters R 299.95
Next delivery; Thu, 15 Apr
Shop Now What sweeter way is there to send a message to a friend or family member than with doughnuts? The Bakery is proud to bring... Code: DON100
Picture of You Melt My Heart Chocolate Tin Hamper! You Melt My Heart Chocolate Tin Hamper R 149.95
Next delivery; Thu, 31 Dec
Shop Now Melt someone's heart with this chocolate tin hamper which consists of a bag of chocolate coated shortbread (250g), and striped... Code: RA6618
Picture of Personalised Floral Wonder Notebook! Personalised Floral Wonder Notebook R 149.95
Next delivery; Wed, 14 Apr
Shop Now Let a friend or loved one jot down their thoughts in style with this personalised notebook. An A5 or A4 60 page blank ringbound... Code: PER839
Picture of Red Snack Hamper! Red Snack Hamper R 299.95
Next delivery; Wed, 14 Apr
Shop Now Make him or her go red with delight when presented with this fab hamper! It consists of a Lindt Cornet (125g), Kelsen Chocolate... Code: RA6088
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