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Call us on:
087 135 0005

Weekdays 08:00 to 17:00
Saturdays 08:00 to 12:00

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Email us on:
[email protected]

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Frequently Asked Questions

Frequently Asked Questions

South Africa's Largest Floral and Gifting Service

NetFloristT’s And C’s

How to order a gift from NetFlorist

There are 2 ways to order a gift from NetFlorist. You can order online following the below steps, or you can call our call centre on 0861 300 600 / 087 135 0005.

Step 1: Find the Gift
  • Go to the NetFlorist website.
  • Login to your NetFlorist account/register a profile.
  • Browse through our categories and select the perfect gift. Or, use our GiftWizard to help you find your gift easily and efficiently.
  • Once you have chosen your gift, you have the option of adding a special touch to your spoil.
  • Choose the variation of the gift you would like. Note, some gifts only have a 'Standard' option. 
  • For Personalised Gifts - Add your personalisation. Make sure it's spelt correctly and T’s & C’s regarding personalised orders are understood before making the purchase.
  • You will then see a pop-up of your shopping basket where necessary info is needed such as recipient info, delivery date and delivery type.
  • After you've filled in these details, you can select 'Checkout’ or carry on browsing to add another gift.  
 Step 2: Basket Summary
  • If you have a voucher code, you can redeem it on this step. Please note, vouchers are not redeemable with any promotions. For more info regarding vouchers, take a look at our T’s and C’s.
  • Once you are happy, select 'Secure Checkout'. 
Step 3: Payment Methods
  • Make sure to check all details are correct. 
  • Don't forget to include a message! 
  • Add a standard card (free) to your gift or an occasion card to your gift.
  • Enter your payment details and click on 'Pay Now' to confirm your order. 
  • A confirmation email regarding all necessary order details will be sent to you
  • Use these details to track your order on your profile. 

How can I find out where my NetFlorist order is?

Easy peasy, just click here and you can track your order.

I need to change the delivery address or delivery date on my order, how can I do that?

Unfortunately, we may have to charge you a handling fee if your order has already left our building and needs to be rerouted. You may call us on 0861 300 600 / 087 135 0005 to change your delivery details. On Valentine’s Day or Mother’s day, we need to be notified of your change 2 working days before the original delivery date.

What happens if I need to change the message on my card?

We can only change the message on your order 2 working days before delivery, so check your message twice and be extra sure that it's correct.

If I requested my bouquet to be delivered at 12pm, why was it delivered at 2pm?

We try our very best to adhere to your delivery times. However, because of pot-holes the size of a small city and taxis overtaking on a blind rise on the wrong side of the highway, we can’t guarantee a specific time of delivery. But we understand that sometimes a situation calls for flowers on short notice. That’s why we have Premium deliveries on floral gifts! With Premium delivery, if you order a floral gift before 4pm, we can deliver it between 7am and 1pm the very next day. This service is available for bouquets, flower arrangements, pot plants, and anything else in our floral range. Delivery options available depend on the address and date.

What happens if I receive an email saying my gift has been delivered but my recipient didn’t get it?

If we can’t give the gift directly to your recipient we will ask a security guard, a receiving department, neighbour or receptionist to sign for delivery on behalf of the recipient. If you have a concern about the gift delivery, then let us know by emailing us on [email protected], calling us on 0861 300 600 / 0871 350 005 or using our built-in website chat on www.netflorist.co.za.

What happens if I’m not happy with my NetFlorist delivery?

We are sorry that your gift didn’t go to plan! We offer a 100% satisfaction guarantee and if you or the recipient is not happy, pop us an email on [email protected], or call us on 0861 300 600 / 0871 350 005, or chat to us instantly through the NetFloritst website’s in-built chat within 48 hours of delivery. For bakery items, you need to contact us within 24 hours (due to its perishable nature). Depending on the circumstances, we can either collect and replace or collect and refund your order. For personalised items, perfume, cologne and made to order items, we have a different set of terms and conditions which you can read about here.

What can I do to make sure my NetFlorist order is delivered?

In order to ensure a timeous delivery, please provide us with a very detailed address. If we're delivering to a company don’t forget to add in the company name, block, and office number, you can even tell us which department the recipient is in. If it’s a home address, don’t forget to add the apartment or complex name and number. If it’s a hospital address, we’ll need the ward and room number too. No matter where we're delivering to, we recommend including the recipient's contact number just in case we can’t get hold of you, fear not though, we won’t spoil the surprise!

What happens if the recipient is not home at the time of delivery?

We will send the gift recipient an SMS before we deliver to make sure they will be at home when the delivery is scheduled. If the recipient is not at home when we attempt to deliver their gift we will either:

  • 1) Leave a note on their door, requesting that the recipient contact us to arrange a convenient time when we may return,
  • 2) Deliver the arrangement to a neighbour, and leave a note advising the recipient that their neighbour has accepted the gift on their behalf, or
  • 3) Call you or the recipient to arrange another delivery at a more convenient time.

What type of loyalty rewards does NetFlorist offer?

It pays to be loyal! When you shop at NetFlorist, you can earn points or cashback to spend on the following programmes: Clicks Clubcard, Discovery Miles, eBucks, Ucount Rewards, ABSA Rewards, Amway, School-Days and Investec Dividends. When you use Momentum Multiply, Edgars Club as your payment option, or when paying with a Nedbank Greenbacks Shop card, you qualify for an automatic discount!

What method of payment does NetFlorist accept?

Basically, anything except “IOU’s." We accept credit, debit and cheque cards as well as MasterCards, Visa cards, Greenbacks Shop card, American Express, Instant EFT’s, Paypal, Zapper MasterPass, eBucks, Diners club, MobiCred, Ozow, Discovery Miles and UCount Rewards, and wiCodes.

What are NetFlorist's delivery times?

We work hard to ensure that your gift gets to its recipient as soon as possible, that’s why we even deliver on Sundays! However, we prioritise business deliveries during standard weekday business hours. The closing times for deliveries are subject to change due to daily road traffic. Here are our standard delivery times:
  • Monday to Friday: 7am – 8pm
  • Saturday: 8am – 4pm
  • Sunday: 9am – 2pm
Please note that Sunday deliveries are available for selected areas only. 
We deliver pretty much anywhere except the Bermuda triangle. We deliver nationwide, but for a more refined list of areas we deliver to click here.

How long will it take for my gift to be delivered?

We have sameday delivery on all our flowers if your order is placed before 12 noon, and next day delivery on our gifts in major cities like PTA, DBN, JHB and CPT. If you’re in a real situation, we do have selected gifts in major areas that we can deliver sameday. GiftWizard can help you find a pressie in a snap or you can click here to find out more about sameday delivery. But if the giftee lives in a galaxy far, far away, that delivery will fall into the extended areas list and the delivery may take between 1 and 2 extra days to be delivered.

What if I have a special request?

We know every gift you send is special but some need to be special-er. While we can’t promise to perform miracles, you can contact us by sending an email to [email protected], calling us on 0861 300 600 / 0871 350 005 or using the built-in website chat on www.netflorist.co.za and we will see what we can do.

Is it safe to disclose my card info and address on NetFlorist?

Sure it is, our site is verified by Geotrust, we’re PCI audited, all your information is encrypted and your shopping is secured by SSL.

How will you send my message?

We will include a card that we’ll put your message into. You can even add emojis! Just make sure your message is 350 characters or less.

I ordered more than one gift, but my order items are arriving separately and at different times. Why?

Kudos for spoiling them rotten! Sometimes, we use different couriers to surprise your loved one, so the gifts may leave our hands and be given to different drivers. No worries, though; all your gifts are on their way!

If I place my order well in advance, is it prioritised on the delivery day?

Unfortunately, we can’t guarantee priority by virtue of order date. This goes hand-in-hand with our not being able to guarantee a specific delivery time. Still, it’s a good idea to order early to avoid disappointment, and we’re committed to making sure that your gift is delivered on your specified date!

Why are my calls to the NetFlorist call centre not being answered?

Being South Africa’s largest flower and gifting service has its perks but it also means that during our peak occasions, we are a lot busier than usual! We try to take as many calls as we can, but you may find that all our lines are busy when you try to make yours. You can talk to us instantly through our in-built website chat on www.netflorist.co.za. Or you can send an e-mail to [email protected] and we’ll be in touch with you as soon as possible. Operating hours for email queries are 08:00 - 17:00 on weekdays, 08:00 – 12:00 on Saturdays and closed on Sundays. On special occasions, however, our e-mails are open 24 hours.

I have more questions!

Worry not! We are here to help! If your question is about flowers, floral gifts, or plants you can click here. If your question is about any other gift, you might find an answer here. If none of these options hold the answer to your question, you are welcome to contact us and we'll do everything possible to assist you!

I need some quality reading material!

Of course! How about taking a squiz at our thrilling T’s and C’s and you might just find the answers you are looking for!
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