Terms And Conditions

General:

• Don’t worry, you're in safe hands! Just choose the perfect gift and let the rest be a heart-warming surprise! All prices are already inclusive of VAT. However, a delivery fee will be added on during checkout.
• Nothing lasts forever, not even a good deal! So, all prices are subject to change and are valid while stocks last.
• Even though the florists and hamper teams select and prepare only the freshest flowers and edible items available, delivered products may vary in appearance when compared to images on the website. This is due to the nature of the product.
• Product photography may depict the use of props, like wooden blocks and glassware. These props are for aesthetic purposes only and will not be included within the final gift. For any queries regarding what the recipient will be receiving, please read the product description provided, or contact our friendly staff at [email protected]. 
• While substitute items in a gift are very rare, the right is reserved to make these substitutions without notifying the customer, unless the substitutions are significant. In these cases, there will be an attempt to contact you. All substitutions are of equal or greater value and look as similar as possible to the product displayed on the website.
• Occasionally, substitutions may be necessary to create your arrangement due to the season, and nature of fresh produce availability of certain flowers in various geographic locations in the countries that we deliver in. Care is taken to maintain the style, theme, and colour scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, every attempt will be made to match the flower type, but substitutes may be made with similar colours when necessary.
• If the floral or gift creation didn’t tick all the right boxes and you or that special someone are not 100% satisfied, let the customer service team know within 48 hours. The item will be collected and replaced at no expense to you. Alternatively, after collection, you'll be provided with a refund.
• If the gift is still in its original condition and there is stock of something else which your special someone would prefer, it will happily be exchanged for them. However, please note that a collection, handling and redelivery fee may be charged.
• No one’s perfect and sometimes mistakes happen. If you receive a product that is different from the one you ordered or if you’d like to return it, let the customer service team know within 48 hours of receiving it. Arrangements will be made for the item(s) to be returned and for the correct product to be delivered to you ASAP. If the incorrect product is delivered to you, do not remove the product from its original packaging, tamper with or use the product in any way. If the product is tampered with or used in any way and is not in the tip-top condition that it was delivered in, you will be liable for a 15% handling fee plus delivery.
• If the gift received seems to be going through some technical difficulty, you need to notify the customer service team within 48 hours of receiving it and it will be arranged for the faulty item to be returned for testing. If no bugs or faults are found, the product will be returned to you, at your cost. If the item is found to be full of gremlins and there is a problem, depending on the fault and the supplier, a replacement or a repair will be offered to you. Visit the product guarantees page for more info.
• Customers receive a 6-month warranty for all desk fridges. So chill out, and visit the product guarantees pages for more info.
• While vouchers are offered on a regular basis, all rights are reserved to cancel orders placed if there has been misuse of a voucher or unsolicited voucher use.
• To avoid any ‘orchid’ moments, please ensure that all recipient names and card messages are spelt correctly. Messages and names are printed exactly as provided so its key that all info is accurate so that your gift will be perfect!
• No exchanges or returns on non-personalised clothing are permittable, so be sure to find the perfect fit and don't turn back!
• For security reasons, SMS’s may be sent to the recipient before delivery to let them know to expect something special.
• Please note: All bakery cakes will arrive frozen to semi-frozen, but will be just as delectable as promised!
  
• Not all our flowers and plants are good enough to eat (with caution for children and pets). Please visit our flower tips page to find a comprehensive list of toxic flowers and plants.
• Packaging for gifts and floral arrangements is subject to change. Paper sheets for floral arrangements and bouquets may be substituted with cello sleeves. 

Delivery:

• Because each day is unique and unpredictable, delivery times unfortunately can't be guaranteed. Gifting is an emotional experience and while waiting for delivery on the day, hours may seem like days but your gift is on its way and will be delivered during the day.
• Two surprises are so much better than one, so if you’ve ordered more than one item for someone special, each may delivered separately.
• If drivers need to take an extended road trip to get to the door of your choice, a surcharge may be charged as an additional delivery fee if it is outside the normal delivery range.
• Deliveries will take place from 7 am until 8 pm from Monday to Friday, from 8 am until 4 pm on Saturdays and from 9 am until 2 pm on Sundays. However, an effort is made to prioritise business deliveries according to standard weekday business hours of 7:30 am to 5pm. Please be aware the closing times for deliveries are subject to change per daily road traffic.
• If you're a procrastinator and your order is placed after 12 pm for sameday delivery, the delivery will take place between 1 pm and 8 pm.
• If you place an order for sameday delivery in the morning, your order will go out in the afternoon that same day. This is to provide enough time to prepare your gift beautifully, and because drivers only collect gifts twice a day; once first thing in the morning and again at lunchtime.
• To ensure sameday delivery, please send your proof of payment for Direct deposit payments before 12pm that same day.
• Gifting is all about sharing and unexpected surprises, but because it’s important to make the day of the correct recipient and not any old Johan, Thabo, Mary, or Rani, it’s unfortunately not possible to leave deliveries unattended at the recipient’s front door. All efforts will, however, be made to deliver at reception, receiving, security or a neighbour if they aren’t available.
• Normal delivery procedures involves giving the recipient a call when drivers are at or near the specified address. If the recipient is not available, the sender may also be called. If neither are available, a redelivery will be attempted at a later stage.
• Because drivers have to put petal to the metal to ensure all deliveries are made on time, drivers are only able to wait for a recipient for a limited amount of time.
• The standard delivery fee is R89.95.
• Although seldom charged, a 15% handling fee plus delivery may be added if the address provided is incorrect or incomplete, if you’ve changed your mind and wish to cancel or change your order when the gift has already left the warehouse, or if the recipient needs to exchange the item for something else.
• If your recipient lives somewhere far away and exotic that falls into the extended areas list, the delivery may take between one and two extra days to be delivered.
• If your delivery has been attempted more than twice, a handling charge of 15% plus delivery may be charged.
• If the sender or recipient is off jet-setting or are only just visiting the country and therefore have an international number, no liability can be attributed for late or non-delivery.
• Unfortunately, deliveries can’t be left unattended at the recipient’s front door. All efforts however, will be made to deliver at reception, receiving, security or a neighbour if they aren’t available.
• If the delivery could not occur because of a customer’s error such as providing the wrong address, cell phone number, or the person didn’t want to or couldn’t receive the gift etc., it will be redelivered the next day.

• Yay! You can now get your gift order delivered to your loved one who stays in an outlying area.
• We consider outlying areas as any place that our NetFlorist drivers don’t deliver to and instead a trusted courier company is used. That’s not to say we don’t want to deliver to your loved one. It simply means that it’s an area that would take our drivers significantly longer to get to which results to less deliveries being made in the day.
• The courier companies we use are well-travelled and will ensure that gifts to outlying areas are still delivered safely and on schedule.
• While we try to absorb as much of the operational price increases as possible, we do occasionally need to raise the delivery prices for outlying areas. Currently the delivery fee for outlying areas has increased to R139.95 but is subject to change at the courier’s discretion.
• The delivery price change is only applicable for non-floral items and plants.
• We know you’d like to get a discount on your multiple gift deliveries going to the same address in one day but the courier companies aren’t as nice as us. So, you will have to pay delivery per item.

Payments/Refunds:

• You know what they say, money talks. Any payment above R500, paid by direct deposit, requires a proof of payment and has to reflect in our account before an order can be released. This may affect the delivery date you have chosen. In order to prevent any unwanted delays, payment via credit card of Ozow is recommended.
• Proof of payment is required before an order can be released. This means that you need to personally email your proof of payment to [email protected]. This is because your happiness is the top priority, and emails sent through the bank may take longer to arrive.
• With so many Johns, Pauls, Stevens and Ryans in the world, please excuse if you’re asked to send through a copy of your I.D and/ or credit card. This is just to make sure that nobody’s stolen your identity.
• Our call centre agents will only place orders on behalf of the customer if the payment is made via credit card. If you are unable to pay via credit card, our call centre agents will be more than happy to walk you through placing an order.
• Once processed, cash refunds will take between three to five working days to reflect into the account the original payment was made from.
• Due to inter-bank processes, this may occasionally be a day or 2 later but refunds are earmarked as urgent with service providers.
• Because they purchased the gift, refunds can only be given to the account holder (sender) and not the recipient of said gift.
• Refunds will reflect on the bank statement under the date that the purchase was made.

NetFlorist Customer Credits:

• We reserve the right to refund your orders in the form of Customer Credits.
• The customer wallet will be used to store any/all refunded Customer Credits for your use.
• Refunded Customer Credits do not expire.
• Customer Credits do not accrue interest.
• Customer Credits can be redeemed on your profile page, or during checkout on the Payment Options page.
• Refunded Customer Credits can be converted to Rands upon request, provided that customers can produce proof of a successful order that has been paid for. 
• Complimentary Customer Credits cannot be converted to Rands. 
• You can find your credit balance on your profile under Credits/Voucher tab on your profile.
• All credits, discounts, vouchers, and promo codes will be stored on your profile under Voucher/ Credits.
• All complimentary credits added to your profile will expire in a week, so you better hurry.
• Read all about Customer Credits here.
• For queries, contact 087 135 1005 or email [email protected].

Buy It Forward:

• Our Buy It Forward program allows you to purchase R200 worth of credits, for future use, at R100.
• Buy It Forward Credits don’t expire.
• Buy It Forward Credits don't accrue interest.
• Buy It Forward Credits can be refunded if none of the credits have been used. If some of the Buy It Forward Credits have been used, the remaining credits cannot be refunded.
• Buy It Forward Credits can be redeemed on your profile or at check out.
• Read all about our Customer Credits here.

Blooming Rewards:

• Our Blooming Rewards credit gives you back 1% of the total value of orders you placed for a complete month.
• At the end of the month, your Blooming Rewards credit will be uploaded onto your profile.
• Blooming Rewards credits don’t expire.
• Orders placed with a voucher won't qualify for a percentage back.
• Only available on all EFT or Credit Card payment options.
• User must be subscribed to at least one email list.
• Blooming Rewards credits don't accrue interest.
• Blooming Rewards credits can't be refunded into cash.
• Read all about our customer credits here.

Privacy Policy:

• A poppy is not just a flower. In accordance with the POPI-Act(Protection of Personal Information Act 4 of 2013), the purpose of our privacy policy is set out to detail how, when and why NetFlorist (Pty) LTD will use your personal information. By using our platform/s, you hereby agree to the processing of your personal information as detailed in our privacy policy.
•  While we respect your privacy and take the protection of your personal information very seriously, we pride ourselves on delivering the best possible service and experience on our website. 
• You have the right to request that we no longer contact you for the purposes of direct marketing by any form of electronic communication, such as email, SMS or WhatsApp notifications by “opting out” of any direct marketing communications we may send to you. 
• See how we comply with the POPI-Act by viewing our full privacy policy.
Electronic Communication
• If you register a new profile and choose to opt in to receive communication from NetFlorist then you're officially part of the cool cactus club. It's not an actual club but you will receive exclusive offers, freebies, special occasion reminders, or survey prompts via platforms including email, WhatsApp, SMS and more.
• If you give us your contact details on any of our promotional pop-up banners, we will automatically add you to our database too! You may receive communication on platforms including WhatsApp, emails and more.
WhatsApp
• When you opt in to receiving communications from us,it may be through a number of channels. This includes a 'garden-variety' such as email, SMS, WhatsApp, or other.
• These communications could pertain to your order or could be promotional messages.
• You may also receive surveys from us via WhatsApp.
Emails

• NetFlorist makes use of multiple sending lists. If you wish to unsubscribe from all e-mails, please ensure that you unsubscribe from each mailing list by clicking ‘Unsubscribe’ at the bottom of each e-mail.
• Just like seasonal blooms, all exclusive floral specials are only valid for a short period of time and are subject to stock availability.
• Transactional Emails: Even though you may have unsubscribed from our mailing list, please note that when you place an order you will still receive emails of a transactional nature that are necessary for the successful completion of that order. Transactional emails are confirmations of the action and include purchase receipts, order confirmations, password resets, confirmations, and welcome emails to new subscribers. 
• If you signed up to receive communication from us, we stay in contact at various times during the day, we get up bright and early to talk to you, as well as during the weekends because we can’t bear to not talk to you for even a day. 

• All email exclusive specials valid until a specific date as mentioned in the email.

• All email exclusive offers are subject to availability.

• Delivery restrictions may apply.

• Please allow 1 to 2 days for hamper and gift deliveries.

• For more information contact us on 0861 300 600/087 135 0005or email us at [email protected].

Personalised Gifts (including Active gear and Apparel or Jewellery):

• You know them best! Therefore, it is the customer’s responsibility to select the correct model, size and colour of the gift.
• Not every size fits all! Therefore, it is the customer’s responsibility to ensure the correct clothing and apparel size is chosen based on the provided sizing chart, so if you want to knock their socks off, make sure they’re the correct size! Please ensure that the correct clothing and apparel size is chosen based on the provided sizing chart.
• Forgot how to spell their name? Remember, it is the customer’s responsibility to ensure the correct personalisation information is given to us. This includes any names, surnames, messages and photos.
• Cancellation of personalised orders that have already been sent for production: in the event that the personalisation process has already been completed, you will only be offered a 50% refund.
• In the event that the order has not already been shipped from the production facility: because it is understandable that mistakes happen, if the customer has incorrectly entered the personalisation, we will charge 50% reproduction charge to produce a replacement.
• In the event that the order has already shipped from the production facility: if the customer has incorrectly entered the personalisation information, we will charge 50% reproduction charge to produce a replacement, in addition to a collection and redelivery fee. So, make super-duper sure that you enter the correct information!
• Before you pour your heart out to someone special, remember, only certain elements of a gift can be personalised. These elements include the name, date, message or photo. Products are only personalised as indicated under the ‘Personalise This Item’ tab. All other parts of the gift will arrive as shown in the image and cannot be altered. Name, date and message personalisation are subject to character limitations which means you’ll have to keep the love short and sweet. It is the customer’s responsibility to ensure that their personalisation is within the character limit. Remember, a short message can just be as heart-warming as a long one!

The Bakery:

• Because all yummies are freshly baked every morning, no changes or cancellations are allowed on your order unless they are made 48 hours prior to delivery. If cancellation is requested after delivery takes place, you will be charged a 50% handling fee plus collection equal to delivery fee.
• If upon receiving a gift from the Bakery, you or that special someone is not 100% satisfied, let customer service know within 24 hours (due to its perishable nature) and it will gladly be collected, replaced or refunded at no expense to you.

Changing or Editing Personalised Bakery Orders:

• Changes can be made at zero cost prior to personalisation production being completed.
• If changes are requested after personalisation production has been completed, the customer will be charged a 50% change/cancellation fee.

Made to Order Items:

• Cancellation of engraved, laser-cut or print made to order items that have already been sent for production: in the event that the flower fairies and gift gurus have already completed the production, you will only be offered a 50% refund.
• We will charge 50% reproduction charge to produce a replacement.

Perfumes:

• All perfumes and/or colognes listed on the website are 100% genuine and have been legally acquired. However, certain fragrances, as individually stated, may have been imported without consent from the Intellectual Property right owner. Due to this, parallel imports will not carry any guarantees or warranties from the registered owner of the trademark.

Social Media:

• All rights are reserved to remove any posts from any social media pages as discrimination or prejudice is not tolerated. This means any cyber-bulling, or unsavoury remarks will be taken down.
• All rights are reserved to remove any comments from paid adverts on any social media sites.
• All winners for social media competitions are chosen with fair discretion.
• All efforts are made to reply to any queries on social media as quickly as possible between 6 am and 3 pm on weekdays. For any urgent queries outside of these hours, please contact the call centre.

Exclusive Floral Specials in South Africa:

• Just like seasonal blooms, exclusive floral specials are only valid for a short period of time and are subject to stock availability.
• No coupons and/or vouchers may be redeemed on exclusive floral specials.
• Exclusive floral specials are only for delivery in Johannesburg, Pretoria, Cape Town, and Durban.
• Exclusive specials can only be purchased online, while stocks last.

Contracting Parties, Governing Law and Jurisdiction:

• The contracting parties with you for the product and delivery thereof are based on where the product is delivered as set out below:
  • NetFlorist (Pty) Ltd for product delivered in South Africa
  • Longmans Ltd for floral product delivered in the United Kingdom
  • London Hampers Ltd for non-floral products delivered in the United Kingdom
  • Petals Network (Pty) Ltd for product delivered in the USA, Europe or Australia
• NetCommerce Limited is your contracting party when it comes to the sourcing, merchandising and quality assurance services, as set out below.
• Whilst the contracting parties are collectively referred to as “NetFlorist” herein, each contracting party creates a direct contractual relationship with you, where applicable.
• These Terms and Conditions will be governed and interpreted in accordance with the laws of the country where the product is delivered, or service has been utilised.



Sourcing, Merchandising and Quality Assurance:

• NetCommerce Limited is responsible to provide the sourcing, merchandising and quality assurance services to you, thereby ensuring that all products sold are sourced from high quality vendors, are on trend and merchandised appropriately, and delivered timeously to the recipient of the products. The fee for this service, which varies per transaction, is included in the price displayed on the web site and never exceeds 30% of the price. No VAT is levied on this fee as the service is not carried out in the country of delivery.

Ownership and Copyright:

• The contents of NetFlorist, including any material, information, data, software, icons, text, graphics, layouts, images, sound clips, advertisements, video clips, trade names, logos, trademarks, designs, photos and service marks which are displayed on or incorporated in the website are protected by law, including but not limited to copyright and trademark law. The website content is the property of NetFlorist, its advertisers and/or sponsors and/or is licensed to NetFlorist.
• You will not acquire any right, title or interest in or to the Website or the Website Content.
• Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law.

Governing law and jurisdiction:

• These Terms and Conditions will be governed and interpreted in accordance with the laws of the country where the product has been delivered.

Notices:

• A domicilium citandi et executandi is used for the purposes of giving any notice, serving any legal process and for any other purpose arising from an agreement at your e-mail as set out in your application for registration on this site.
• Any notice to be served, by either party to the other must be in writing and will be sent by email to the relevant party to this agreement at its respective address as specified on the application for registration on this site and, in the case of NetFlorist to [email protected].

Customer service centres:

• South Africa: Waterfall Commercial District, Bridal Veil St, Waterfall, Midrand, 2066 
• United Kingdom: 6 Station Pde/Penn Rd, Beaconsfield HP9 2PB, United Kingdom

Limited Stock:

• Due to limited stock availability during Covid-19, packaging may vary from the images depicted.

Flower & Plants Availability:

• Due to the closure of the entire flowers/plants and horticulture industry during lockdown – this may impact availability of flowers & plants from flower partners.
• Your understanding will be appreciated during this time and rest assured that any substitutions will be of equal or greater value.

Alcohol Ts & Cs:

• Your safety is the first concern. Please don’t accept your delivery if the seal is broken.
• Please break the seal and check the contents of your delivery in the presence of the driver to see if everything is in tip-top standard.
• If there are any discrepancies with your delivery, it must be recorded on the driver’s delivery sheet in your presence so the order may be redelivered or refunded as appropriate.

Coupons and Vouchers:

• Did you score a free voucher or a coupon? You’re one lucky bugger! But before you spend your rewards, there are few deetz that you need to remember.
• While vouchers are offered on a regular basis, all rights are reserved to cancel orders placed if there has been misuse of a voucher or unsolicited voucher use.
• It is super important to check the expiry dates on coupons and voucher, as you don’t want to miss out on a good deal!
• Don’t wait too long because, vouchers are valid for a short amount of time
• Each coupon/ voucher is valid for only one purchase session and only one coupon may be redeemed per person, per transaction.
• Vouchers and/or coupons aren’t redeemable with any promotions.
• Vouchers and/or coupons excludes delivery, unless other specified on the voucher you received
• No “change” is given on any coupons / voucher and they aren’t transferable for cash.
• It's the responsibility of the customer to make note of their given voucher code.
• All rights are reserved to cancel orders placed if there has been misuse of the voucher or unsolicited voucher use.
• You can either redeem a wiCode or use your voucher or credits. wiCodes cannot be used in combination with vouchers or credits.
• Vouchers stored in your profile are subject to their own terms and conditions and may hold certain limitations or restrictions. Please revisit the email you received with voucher code to read about its individual limitations or restrictions.
• Vouchers and/or coupons aren’t redeemable on non-gifting alcohol, and Brand Products.

NetFlorist has three different types of coupons:

1. Complimentary Coupons/ Vouchers

• A minimum spend will apply to all complimentary coupons/ vouchers. This will be printed on your coupon.



2. Purchased Coupons:

• These coupons can be redeemed for any product on the site.
• These coupons have no minimum spend unless specified on the coupon.



3. Compensation Coupons:

• These coupons may not be redeemed on special offers.



All Voucher Ts & Cs:

• All vouchers are valid for new users/ subscribers only, unless otherwise stated.
• All vouchers are valid for 48 hours, unless otherwise stated.
• All vouchers are valid for one purchase session, with only one voucher redeemable per person, per transaction.
• All vouchers are not redeemable with any other promotions or specials and can't be used in conjunction with other voucher codes.
• All rights are reserved to cancel orders placed if there has been misuse of the voucher or unsolicited voucher use.
• No “change” is given on any voucher and they aren’t transferable for cash.
• It's the responsibility of the customer to make note of their given voucher code.
• All vouchers aren't redeemable on non-gifting alcohol, and Brand Products.



Social Media Voucher:

• Voucher entitles you to 10% off your next purchase.
• For the R50 coupon value a minimum spend of R350 applies.
• For the R150 coupon value a minimum spend of R400 applies.

Top Ribbon New User Campaign:

• Voucher entitles you to R50 off your first purchase.
• Voucher excludes delivery.
• Voucher is valid for one week only.



The Recipient Free Card:

• The voucher entitles you to R150 off your order total.
• Voucher has a minimum spend of R300.
• Voucher is valid for one month.
• If you are unsatisfied with your purchase, the spent difference will be given back to you in NetFlorist credits.



NetFlorist reserves the right to contact recipients for survey and promotional purposes.




4 For 3 Christmas Special

• For the Christmas 4 for 3 specials, you get the cheapest product for free when you purchase 4 products from the festive range.
• This special is, well, special so it cannot be used alongside other vouchers and promotions.
• This special is valid for one purchase session per transaction, so you’ve really got to make it count.
• The special runs from 1 November 2023 - 31 December 2023
• Delivery costs do apply.



Black Friday And Cyber Monday Deals

• It’s your favourite time of the year, sitewide deals for Black Friday and Cyber Monday! This time around, we’re offering you 20% and 40% discount off everything* so you can shop ahead for the festive season.
• Future delivery dates are available, so you can order their gifts today and have them delivered at a later stage.
• To redeem the 20% off voucher, a minimum spend of R500 applies.
• To redeem the 40% off voucher, a minimum spend of R1000 applies.
• Voucher is valid between 24 - 27 November 2023.
• *Voucher is not redeemable on perfume and Brand products, like Cellini and Laguiole Andre Verdier, non-gifting alcohol products, personalised cards and cake or anything from the Promo section.
• Vouchers cannot be used in conjunction with any other promotions, specials, or voucher codes either than the Black Friday/ Cyber Monday code.



10% off prize

• By entering your name, cell phone number, and email address you will get a 10% off voucher to use sitewide!  
• There's no minimum spend on the voucher.  
• By entering your personal information, you are signing up to receive direct marketing communication (email, push notifications, SMS and WhatsApp). 



Wheel Of Fortune Winnings:

R50 OFF
• Voucher entitles you to R50 off your next purchase.
R100 OFF
• Voucher entitles you to R100 off your order total.
Free Delivery
• Voucher offers you R89.95 off your total delivery fee.
• Voucher is only valid for a single gift delivery to areas in JHB, PTA, CPT or DBN.



The Foschini Group Voucher:

• Get a total of 15% off your order total. 
• Voucher is valid until 31 December 2024.
• Voucher is valid for all users - new and existing.



All Competition Rules:

• Everyone loves to be a winner, but they must play according to the rules first. We try to be as fair and accurate as possible, and only winners who have fulfilled the competition requirements will be considered. While we enjoy giving out freebies and cool prizes, there are a few deetz that you need to know:
• All prizes are not transferable and cannot be resold or substituted for cash or NetFlorist vouchers/ credits.
• It is the responsibility of the participant to ensure the contact details provided are correct and up to date.
• All reasonable efforts will be made to contact the winner. Should a participant not be reached in the period mentioned via the account used to enter the competition, then that person’s right to the prize will be deemed to have been waived and will be forfeited. NetFlorist reserves the right to then award the prize to the next randomly drawn participant.
• No cheats or unfair advantages allowed! No NetFlorist employee or their immediate family can enter or win any competition.
• NetFlorist has the right, at their discretion, to change the rules of a competition while it is running if it appears to them that it would be appropriate to do so. This includes extending the duration of the competition or closing date which will be communicated.
• NetFlorist’s decision is final and no correspondence will be entered into regarding this.



Leave A Review Competition:

• One winner will be selected monthly at random by NetFlorist. 
• The winner will receive the value of the purchase they reviewed in NetFlorist Credits.



Thank You Service Competition:

• Stand a chance to win a R1 000 voucher!  
• To enter, simply use our free Thank You Service to show gratitude to the person who got you a thoughtful gift!  
• One winner will be selected a month at random.  
• The winner will be contacted using the information provided on entry.  
• By entering your personal information, you are signing up to receive direct marketing communication (email, push notifications, SMS and WhatsApp). 
• Competition is not open to employees and employee’s family members .  



Win an iPad with Peach Payments and NetFlorist

Promotion Terms and Conditions

Terms and Conditions:

These terms and conditions govern the Peach Payments and Netflorist “Win an iPad” competition. Participation in the competition is deemed as acceptance of these terms and conditions. A copy of these terms and conditions is available at https://www.peachpayments.com/legal.

The promoters of this competition are Peach Payment Services Proprietary Limited (“Peach Payments”) (registration number: 2012/076633/07) a company incorporated in the Republic of South Africa and having its registered address at Brickfield Canvas, 35 Brickfield Road, Woodstock, Cape Town, and Netflorist Proprietary Limited (registration number 2005/037667/07) a company incorporated in the Republic of South Africa with its registered address at ERF 3949 Jukskei View EXT 30, The Waterfall Distribution Campus, Midrand, Gauteng 1682.

2. Rules of the Competition:

• This competition opens on 00h01 on 24 November 2023 and closes on 23h59 on 27 November 2023.
• To enter the competition, individuals must complete a transaction on https://www.netflorist.co.za/ using a Peach Payments operated payment method during the Promotional Period.
• Each completed transaction equates to one entry in the competition. Multiple entries are permitted, with each transaction counting as a separate entry.
• The promotion is open to all individuals who are 18 years or older at the time of entry.
• In order to qualify as an entrant for this promotion, the entrant must live in the Republic of South Africa. Employees of the promoters, their immediate family members, and anyone involved in the sponsorship and/or advertising of the competition are prohibited from winning the competition. The winner must provide a copy of their identification document or passport so that their identity can be verified.



3. The Prize:

• The prize is a 10th Generation iPad (256GB capacity) with WiFi capability. The color of the prize is predetermined and subject to availability. Winners will not have the option to select an alternative color.
• The prize is non-transferable, non-refundable, and non-exchangeable, and there is no cash or credit alternative available, except in the case of prize unavailability. We reserve the right to substitute a prize with any other prize of equal or greater value, at our sole discretion. We give no warranties as to the suitability or quality of the prize.
• One winner will be selected at random from all eligible entries received.
• The draw will be conducted by Peach Payments on or before 31 January 2024, unless otherwise specified.
• All reasonable efforts will be made to contact the winner by email or phone. If the winner cannot be contacted and verified, or does not claim the prize within 5 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
• Upon confirmation of eligibility and compliance with these terms, and verification of the winner’s identity, the prize will be dispatched to the winner via courier to their nominated delivery address. The delivery address must be within the borders of South Africa.
• The winner is responsible for providing a correct and secure delivery address and must ensure that they are available to accept the prize at the expected time of delivery. The Promoters are not responsible for non-delivery due to incorrect or incomplete address information, or for an unattended delivery address at the time of delivery.
• The Promoters will not be liable for any damage or loss that occurs to the prize once it is in transit. This includes, but is not limited to, theft, hijacking of the delivery vehicle, or damage caused during transportation, and the Promoters are not obliged to provide a replacement or equivalent compensation.
• The promoters reserve the right to cancel or amend the promotion without notice for circumstances that are unforeseen and outside of their control. In the event of such termination, all participants agree to waive any rights that they may have in terms of the promotion.
• Our decision regarding the winner of a competition is final, and we shall not enter into any correspondence as to the result.

4. DATA PROTECTION AND PRIVACY

By participating in the competition, entrants consent to the use of their personal information for the purposes of administering the competition. This includes allowing the Promoters to access their contact information from their NetFlorist account profile and/or from the transaction records for the purpose of contacting them in relation to the competition. In addition, a copy of the winner’s identification document or passport, with picture ID, must be provided to the Promoters so that the winner’s identity can be verified. Any personal data relating to the winner or any other entrants will be used solely in accordance with current South Africa’s data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. NetFlorist may share the email and phone number of the winning participant with Peach Payments so that the winner can be notified. Peach Payments will require the participant to confirm a physical address for the delivery of the prize. In the event of winning, entrants agree to the publication of their names and photograph in any promotional materials related to the competition, without further compensation, unless prohibited by law.

5. GENERAL

• The promoters are not responsible for any inaccurate prize details supplied to any entrant by any third party connected with this competition.
• The promoters will not be liable for any loss or damage arising from entry into the competition or as a result of acceptance or use of the prize.
• By entering the promotion in accordance with its terms, you are entering a promotion for the purposes of the Consumer Protection Act, 2008 ("CPA") and the promotion will be conducted in accordance with the relevant provisions of the CPA.
• The competition and these terms and conditions will be governed by South African law.
• This promotion is in no way sponsored, endorsed, administered by, or associated with any social media platforms on which the competition may be promoted.

Need to know more? Visit the product guarantees page for further information on all gifts and services.