Security measures

Our website has security measures in place to protect the loss, misuse and alteration of the information under our control.

Security certificate
The Entrust Secure Site Program to which we belong allows you to learn more about our website before you submit any confidential information.

Entrust provides assurance that:

• Our site has a Entrust Secure Server ID
• All information sent to our site during an SSL session is encrypted thereby protecting that information from disclosure to third parties.

Confidential information, such as your credit card number, is never sent over the Internet in a way that can be intercepted or read by anyone but your bank or us.

We encrypt your information using SSL (secure socket layer) technology, which together with the necessary SSL component in your browser ensures that all information is secure at every step of the transaction. This technology works best when the site is viewed using browsers such as Microsoft's Internet Explorer, Mozilla FireFox, Opera, Safari and Google Chrome.

Transactions
We will attempt to secure immediate authorisation on your credit card. Once we receive verification of sufficient funds your order is processed and delivery instructions are immediately processed.

You will also receive an e-mail confirming the order and providing you with your order number and customer care contact information.

If the transaction is not authorised by the bank you will be notified immediately on the website and will be advised why the authorisation was refused.

The amount debited to your credit card will be the total for the entire transaction as reflected on the screen during your checkout.

How we use cookies
A "cookie" is a small file stored on your computer, which assigns you a numeric user ID and stores certain information about your preferences and current activity on the site.

We use cookies to alert us to the fact that you are a returning customer and to personalise your experience of the NetFlorist site and to store information on your preferred content/links as you shop on our site as well as the items in your shopping basket.

We do not use cookies to store any confidential or sensitive information such as billing information.

Your web browser will usually automatically accept cookies, but you can instruct your browser to prevent the use of cookies should you wish. If you do choose to disable cookies certain features of the NetFlorist website such as the shopping basket and personalised content will not function properly.