Privacy policy

Registering on NetFlorist, NetGifts or NetJewel
Becoming a registered NetFlorist member will assist you in customising NetFlorist to create a more convenient and user friendly shopping experience. Registered members have access to the following benefits:

• Express Checkout with no need to re-enter personal information and billing information.
• Online order tracking and an order history, which will allow you to see what items have been purchased previously and who they have been delivered to.
• An address book where you can store the delivery information of all your family, friends and contacts. The address book is another way in which we provide a quicker, more efficient checkout. You need only enter the delivery details once in your address book and then you will have access to this in the checkout process.
• A reminder list that allows you to set up as many reminders as you wish, and an option of when you'd like to be reminded of the occasions you've entered.
• Regular promotional offers and special discounts.

Our site's registration form requires you to give us your contact information, financial information, and demographic information.

The contact information we collect will be used to contact you to query or complete a delivery where the recipient cannot be found, or if further information may be required. This information is also used to send you regular news about updates to our website, promotional offers or special discounts. At any time you may choose not to receive these notices; see the opt-out information.

Financial information that is collected is used to bill you for products and services. Demographic and profile data is also collected on our website and may be used to tailor your visitor's experience at our site, we are also able to customise and display the content according to your preferences.

Your IP address is used to help identify you and your shopping cart. Our site also uses cookies to keep track of your shopping cart and use cookies to deliver content specific to your interests.

Order Form
When shopping at NetFlorist, NetGifts or NetJewel, our checkout uses an order form from which we collect visitor's contact information (like their email address). Contact information from the order form is used to get in touch with you when necessary. From time to time we may send you information about our company or changes to our website. You may opt-out of receiving future mailings at any time; see the choice/opt-out section.

Information such as occasion type (birthday, mothers day, etc.), products purchased, any relevant promotion or discount reference are also collected. The recipient's name, address and telephone number are also stored.

Online Surveys
We strive to provide world-class customer service at all times and to ensure that our website and product range continues to meet your needs. In order to assist us with measuring how well we are achieving these goals we may from time to time ask for your feedback in the form of an online survey.

We value any comments, suggestions or feedback you have and invite you to drop us a mail at any time to care@netflorist.co.za.

Our online surveys may ask for additional contact or demographic information as well as your preferences on certain topics/product categories.

Furthermore, we would ask for your thoughts and feelings about shopping with NetFlorist, NetGifts or NetJewel. Data from our surveys may be used to tailor your visitor's experience at our site, showing you content that we think you might be interested in, and displaying the content according to your preferences.

We occasionally run contests on our site in which we ask visitors for contact information and/or demographic. Such data will only be used to notify contest entrants of the winner and send further information about our products and services. You may opt-out of receiving future mailings at any time; see the opt-out section.