100% Guarantee

We guarantee to deliver fresh, beautiful floral arrangements (take a look at our floral care tips section) and quality hampers and gifts. NetFlorist partners with leading florists, growers, and suppliers, to provide our customers with quality gifts.

If you or the recipient is not 100% satisfied with the flowers or gifts, at the time of delivery, please contact us within 48 hours and we will send a replacement or refund your order.

If there was nothing wrong with the service delivered and you would like to return the product because perhaps the recipient no longer lives at the address or already has the product (or similar reasons), we reserve the right to charge a handling fee to recover costs for the delivery portion of the transaction.

Our staff share a desire to ensure that we satisfy and delight every person that shops at NetFlorist and we guarantee that any interaction you have with us will be a pleasurable one, these include:

• The ease of use and technical reliability of our website
• The efficiency and friendliness of our call centre staff
• The effective and prompt handling of all e-mail or order enquiries received from our customers

If at any time you are not 100% satisfied with the ease of use of our website, quality of our products or level of service you have received please contact us and let us know how we can help to make you happy again. We have attempted to make contacting us as easy as possible.